Terms and Conditions - Garden Maintenance Parsons Green
Introduction
Welcome to our Garden Maintenance Services in Parsons Green. These Terms and Conditions outline the rules and regulations for the use of our services. By engaging our services, you accept these terms in full.
Acceptance of Terms
By requesting our garden maintenance services, you agree to comply with and be bound by the following terms. If you disagree with any part of these terms, do not use our services.
Services Provided
Our comprehensive garden maintenance services include:
- Lawn mowing and edging
- Weeding and pruning
- Planting and mulching
- Garden clean-up
- Seasonal garden preparation
Scope of Work
The scope of our work is defined by the specific services you have requested. Any additional tasks will require prior written agreement and may incur extra charges.
Service Schedule
Services will be provided according to the agreed schedule. We strive to maintain punctuality, but delays may occur due to unforeseen circumstances such as weather conditions.
Payment Terms
Our payment terms are designed to provide clarity and flexibility for our clients.
Pricing Structure
Pricing is determined based on the size of the garden, the complexity of the tasks, and the frequency of service required. Detailed pricing is provided in the service agreement.
Payment Methods
We accept various payment methods, including bank transfers, credit/debit cards, and online payment platforms. Payments are due as per the invoicing schedule outlined in your agreement.
Client Responsibilities
To ensure the effective delivery of our services, clients are expected to:
- Provide clear instructions regarding specific garden care needs.
- Ensure access to the property at scheduled service times.
- Inform us of any known hazards or sensitive areas within the garden.
Access to Property
Clients must grant access to the garden premises during the scheduled maintenance times. In cases where access is restricted, we may need to reschedule services.
Maintaining Equipment
Clients are responsible for providing and maintaining any specialized equipment required for specific gardening tasks, unless otherwise agreed upon.
Cancellation and Rescheduling
We understand that circumstances can change, and offer flexible cancellation and rescheduling policies.
Notice Period
Clients must provide at least 24 hours' notice for any cancellations or rescheduling of services. Failure to do so may result in a cancellation fee.
Cancellation Fees
If services are canceled without the required notice, a fee equivalent to 50% of the scheduled service cost may be charged.
Liability and Insurance
We take responsibility for the quality of our services and your garden's health.
Damage Claims
In the unlikely event of damage to property or plants caused by our services, we commit to rectifying the issue promptly. Claims must be reported within 7 days of the service date.
Insurance Coverage
Our company maintains comprehensive liability insurance to cover potential damages or accidents that may occur during service delivery.
Termination of Agreement
Either party may terminate the service agreement under the conditions outlined below.
Termination by Client
Clients may terminate the agreement at any time with the appropriate notice as specified in the cancellation policy. Outstanding payments for services rendered up to the termination date remain payable.
Termination by Service Provider
We reserve the right to terminate services if clients fail to comply with the terms and conditions, including non-payment or unreasonable behavior. In such cases, outstanding payments for services provided up to the termination date are due immediately.
Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in London.
Jurisdiction
All legal actions related to these terms and conditions will be handled within the jurisdiction specified above, ensuring a straightforward resolution process.
Amendments to Terms
We may update our terms and conditions periodically to reflect changes in our services or legal requirements.
Notification of Changes
Clients will be notified of significant changes to the terms and conditions via email or through our official communication channels. Continued use of our services after such notifications implies acceptance of the updated terms.
Severability
If any provision of these terms is found to be unenforceable or invalid under any applicable law, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.
Entire Agreement
These terms constitute the entire agreement between the client and our garden maintenance service. They supersede all prior agreements, understandings, or representations, whether oral or written.
Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, or governmental restrictions.
Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of our services.
Feedback and Complaints
We value client feedback and are committed to resolving any complaints promptly. Clients are encouraged to provide feedback to help us improve our services.
Submission of Feedback
Feedback can be submitted via email or through our designated feedback forms. We aim to respond to all feedback within 5 business days.
Resolution of Complaints
Complaints will be investigated thoroughly, and appropriate measures will be taken to address and resolve the issue to the client's satisfaction.
Assignment
Clients may not assign or transfer their rights or obligations under these terms without our prior written consent. We reserve the right to assign or transfer our rights and obligations as necessary.
Waiver
Failure to enforce any part of these terms does not constitute a waiver of that right or any other rights.
Headings
The headings used in these terms are for reference purposes only and do not affect the interpretation of the terms.